Front Desk Clerk – Housing & Resident Services

Careers - HomeRise; San Francisco (CA); On-site; USD 52,000 - 53,000; Full time

Benefits offered by this job

Healthcare options

Dental

Vision

403(b) retirement plan with employer"s

Paid time off

Job summary

HomeRise is seeking a Front Desk Clerk for the Union | Job Description at the Zygnmut Arendt House in San Francisco. The role supports residents, enforces policies, monitors security, and acts as the first point of contact for visitors during a day shift with a paid meal break and union guidance.

A high school diploma or GED is required, along with strong customer service and teamwork. The position emphasizes compassionate engagement with residents, maintaining logs, responding to emergencies,

Qualifications

• High School diploma or GED required.
• Willingness to learn and follow directions.
• Good-humored, courteous, and professional; even under pressure.
• Organized, with attention to detail.
• Ability to remain calm and responsible during emergencies.
• An understanding of and ability to communicate with diverse types of people.
• Ability to be a part of a team.
• Commitment to helping formerly homeless people to regain and maintain their independence.
• Applicants are encouraged to learn basic computer word processing and databases, etc.
• Ability to appropriately respond to and resolve conflict. Applicants with de-escalation and conflict resolution training are recognized.
• An understanding of and experience working with issues of homelessness and recovery issues.
• HomeRise Training Institute / Desk Clerk Training Program successful participant a strong plus.
• Bilingual/Spanish a strong plus.
• Valid phone number required.

Responsibilities

• Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook, and HomeRise House Rules.
• Follow new and revised procedures as developed and distributed.
• Monitor daily common area activities of building residents and guests.
• Maintain building security.
• Screen all visitors to the building.
• Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc.
• Respond to building emergencies in compliance with the Property Management manual.
• Treat residents with respect and dignity, showing courteous behavior and patience.
• Assist residents in completing work orders, incident reports, and complaints.
• Assist the Building Manager with administrative tasks as directed.
• Maintain a clean and presentable work area, building entry, and lobby.
• Accurately complete incident reports and complaints.
• Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.
• 45-minute meal period will be an "on duty" paid meal period.
• Other duties as assigned.

Skills

Customer service

Communication

De-escalation

Team player

Emergency response

Spanish bilingual

Education

High School diploma or GED

Tools

Word processing

Databases basics

Job description

HomeRise is seeking a Front Desk Clerk for the Union | Job Description at the Zygnmut Arendt House in San Francisco. The role supports residents, enforces policies, monitors security, and acts as the first point of contact for visitors during a day shift with a paid meal break and union guidance.

A high school diploma or GED is required, along with strong customer service and teamwork. The position emphasizes compassionate engagement with residents, maintaining logs, responding to emergencies,