Site Operations & Front Desk Supervisor

Careers - HomeRise; San Francisco (CA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental and vision insurance

403(b) retirement with employer match

Education Benefit with time off

Job summary

HomeRise is seeking an Assistant Site Manager in San Francisco to oversee front desk operations, supervise clerks, and provide ongoing support to the Site Manager. You will handle paperwork, certifications, rent processes, and policy enforcement while collaborating with community partners.

The role requires a background in residential housing management and strong supervisory skills, with emphasis on resident safety and quality of life in a supportive housing setting.

Qualifications

• High school diploma required.
• 2+ years in residential supportive/affordable housing property management as a desk clerk or similar.
• Valid and current tax credit certification or ability to attain within six months.
• Knowledge of property management policies and procedures.
• Minimum 1 year supervisory experience (2 years preferred).
• Ability to communicate with diverse groups professionally.
• Interest in social justice advocacy.
• CA driver’s license valid.

Responsibilities

• Provide direct supervision to Front Desk Clerk staff.
• Train staff on emergency and non-emergency procedures.
• Prepare and post the Desk Station Work Schedule.
• Monitor daily activities of residents, staff, and guests.
• Assist with resident certification processes.
• Maintain resident files and records.
• Collect rents and issue receipts.
• Enforce housing rules consistently.
• Administer staff time sheets and payroll records.
• Respond to incident and resident complaint reports.
• Attend departmental, organizational and community meetings.

Skills

Supervisory experience

Resident relations

Property management

Communication skills

Social justice advocacy

Education

High school diploma

Tax credit certification (or ability to attain within 6 months)

Job description

HomeRise is seeking an Assistant Site Manager in San Francisco to oversee front desk operations, supervise clerks, and provide ongoing support to the Site Manager. You will handle paperwork, certifications, rent processes, and policy enforcement while collaborating with community partners.

The role requires a background in residential housing management and strong supervisory skills, with emphasis on resident safety and quality of life in a supportive housing setting.