Front Desk Clerk - Hotel Indigo Atlanta Midtown

Remington Hospitality; Atlanta (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

Remington Hospitality is seeking a friendly Front Desk Associate in Atlanta to greet guests and manage efficient check-ins and check-outs. You will assist with pre-registration and block reservations when necessary, and post charges accurately using the front desk system.

You will need solid knowledge of hotel rates/discounts, plus the ability to handle same-day reservations, cancellations, relocations, and related procedures with professional guest service throughout each shift.

Qualifications

• Experience in front desk operations and guest service.
• Able to manage reservations and room blocks accurately.
• Comfortable handling cash, checks, and credit cards.

Responsibilities

• Greet and communicate cordially with guests at check-in and check-out.
• Post charges accurately and promptly for guest folios.
• Maintain knowledge of rates, discounts, and cancellation procedures.
• Handle reservations and same-day bookings, including relocations when needed.
• Operate Front Office system and manage daily front desk transactions.

Skills

Greet guests

Check-in/out

Reservations

Cash handling

Front desk systems

Rates/discounts knowledge

Tools

PMS Software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.