Front Desk Supervisor - Flexible Hours & Growth

Rit Inn & Conference Center; Town of Henrietta (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Flexible scheduling

Career development

Free parking

Job summary

RIT Inn & Conference Center in New York is seeking a Front Desk Supervisor to lead the front office team and deliver outstanding guest services. You will train staff, coordinate daily operations, and support scheduling, payroll, and interdepartmental communication to maintain a hospitable environment.

Open availability, including weekends and overnights, is required. Competitive pay and benefits accompany this role at a premier Rochester-area hotel.

Qualifications

• Ability to read, write, and speak English.
• Experience in hotel front office operations; supervisory experience preferred.
• Public presence, grooming, and social etiquette.

Responsibilities

• Perform check-in and check-out services and manage reservations.
• Oversee daily operation of the Front Office.
• Collaborate with front desk GSAs on customer service and PMS procedures.
• Coordinate with Housekeeping, Banquets, and Engineering to ensure guest satisfaction.
• Open availability including weekends and overnights.
• Cover manager's days off as PIC (Person in Charge).
• Complete daily, weekly, and monthly tasks as assigned by front office management.

Skills

English proficiency

Leadership

Customer service

Communication

Tools

Property management system

Job description

RIT Inn & Conference Center in New York is seeking a Front Desk Supervisor to lead the front office team and deliver outstanding guest services. You will train staff, coordinate daily operations, and support scheduling, payroll, and interdepartmental communication to maintain a hospitable environment.

Open availability, including weekends and overnights, is required. Competitive pay and benefits accompany this role at a premier Rochester-area hotel.