Front Desk Guest Experience Specialist (FT)

KAHLER HOSPITALITY GROUP; Rochester (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off

DailyPay

401k

Paid Training

Referral program

Discounts at Kinseth Hotel Corporation

Job summary

Marriott Rochester Mayo Clinic, part of Kahler Hospitality Group, is seeking a friendly Front Desk Agent to join our team. The ideal candidate will greet guests, check them in/out, and manage reservations while delivering outstanding service from arrival to departure.

This full-time role offers competitive hourly pay ($16.00–$16.50) and benefits, including health, dental, and vision insurance, paid time off, and career development opportunities.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Proficiency with hotel management software (e.g., OPERA, Protel) is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Check guests in and out efficiently and accurately.
• Manage reservations via phone, email, and in-person.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process payments and manage the cash drawer.
• Provide information about the hotel, available rooms, rates, and amenities.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Maintain a neat and organized front desk area.
• Adhere to all hotel policies, procedures, and safety guidelines.

Skills

Customer service

Hospitality

Communication

Problem solving

Flexible schedule

Professional appearance

Stamina

Education

High school diploma or equivalent

Tools

OPERA

Protel

Job description

Marriott Rochester Mayo Clinic, part of Kahler Hospitality Group, is seeking a friendly Front Desk Agent to join our team. The ideal candidate will greet guests, check them in/out, and manage reservations while delivering outstanding service from arrival to departure.

This full-time role offers competitive hourly pay ($16.00–$16.50) and benefits, including health, dental, and vision insurance, paid time off, and career development opportunities.