Front Desk Clerk - Excalibur

MGM Resorts International; Cary (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel, F&B, retail

Free meals

Free parking

Health & income protection

Development opportunities

Volunteer opportunities

Job summary

MGM Resorts International in Las Vegas is seeking a Front Desk Clerk to warmly welcome guests and manage seamless check-ins and check-outs, creating personalized experiences that turn stays into memorable WOW moments. You will work with several departments to meet guest needs and promote loyalty programs.

The role emphasizes accurate cash handling, security, and guest privacy, with opportunities to upgrade accommodations when possible.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service and resolving guest concerns.
• Manage check-ins/check-outs for arrivals, departures, and walk-ins with professional service.
• Promote M life enrollment and benefits to guests and upsell upgraded accommodations when available.
• Coordinate with Housekeeping and other departments to meet guest expectations and special requests.
• Handle charges and credits accurately, balance cash and credit transactions.
• Protect guest privacy and security while delivering a smooth, hassle-free experience.

Skills

Customer service

Cash handling

Guest relations

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Clerk at Excalibur, you will be the first to welcome our guests, creating a lasting impression from the moment they arrive. By taking the time to understand their unique stories and needs, you will ensure every interaction is seamless and personalized, turning their stay into unforgettable WOW moments and cherished memories that extend well beyond their time with us.

THE STARTING RATE:

$21.31 Per Hour

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‑ins and all other tasks associated with guest room check‑ins and check‑outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‑free experience from start to finish

THE IDEAL CANDIDATE:

• Must be at minimum 18 years of age required
• High School Diploma or GED required
• Work varied shifts, to include weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042