Front Desk Clerk - Signature

MGM Resorts International; Las Vegas (NV); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, F&B, retail, and entertainment/

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development & volunteerop

Job summary

MGM Resorts International is hiring a Front Desk Clerk at The Signature in Las Vegas. You will welcome guests, manage check-in/check-out, handle payments, and coordinate with departments to fulfill requests. The role emphasizes security, guest privacy, and a seamless guest experience in a dynamic resort environment.

Starting rate is $19.00 hourly, with varied shifts including weekends and holidays. Previous face-to-face guest service and resort experience are preferred, and wellness and discount

Qualifications

• High School Diploma or GED is required.
• Past guest service experience, especially face-to-face interactions, is preferred.
• A resort or hotel environment is a plus.

Responsibilities

• Welcome guests and ensure smooth check-in and check-out.
• Manage billing transactions and handle cash/credit payments.
• Coordinate with other departments to fulfill guest requests.
• Promote MGM Rewards enrollment and benefits when possible.
• Maintain security, privacy, and accurate posting of charges.
• Balance cash and cash equivalents per property procedures.

Skills

Guest service

Cash handling

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Clerk at the Signature, you are responsible for welcoming guests and ensuring a smooth check-in and check-out process while addressing their individual needs and concerns. Your role includes managing billing transactions, coordinating with other departments to fulfill guest requests, and maintaining a secure and organized environment throughout their stay.

THE STARTING RATE: $19.00 hourly

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
• Perform other job-related duties as requested

THE IDEAL CANDIDATE:

• High School Diploma or GED required
• Work varied shifts, to include weekends and holidays required
• Experience in a similar resort setting preferred
• 1+ Years of prior relevant experience in face to face guest service experience preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14611

Are you ready to JOIN THE SHOW?