Front Desk Clerk- ENT

Henry Ford Health; Saint Clair Shores (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking an Assistant-Office Operations professional to be the first point of contact for patients in a medical setting. You will provide essential administrative support, from check-in to appointment scheduling, ensuring a smooth patient experience.

You will verify demographics, handle insurance precertifications, schedule appointments, and assist with billing and deposits, upholding confidentiality and accuracy in daily operations.

Qualifications

• High School diploma or equivalent is required, or equivalent related experience.
• Experience in medical office settings is preferred but not required.

Responsibilities

• Greet patients and visitors, checking them in and out while obtaining necessary documentation.
• Verify and enter demographic information, ensuring accuracy and confidentiality.
• Obtain and verify insurance authorizations/precertification for patient services.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.

Skills

Customer service

Data entry

Phone etiquette

Attention to detail

Education

High School diploma or equivalent

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

As an Asst-Office Operations, you will be the first point of contact for patients and visitors, providing essential administrative and clerical support in a medical setting. Your role is crucial in ensuring smooth operations, from patient check-in to appointment scheduling, and plays a vital part in the patient experience.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, checking them in and out while obtaining necessary documentation.
• Verify and enter demographic information, ensuring accuracy and confidentiality.
• Obtain and verify insurance authorizations/precertification for patient services.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience.

Preferred Qualifications

• None specified.

What We Offer

At Henry Ford Health, we foster an environment of growth, collaboration, and mission-driven work. You’ll have access to continuous learning opportunities, allowing you to expand your skills and advance your career while making a meaningful impact in healthcare.