Assistant - Office Operations - Orthopedics

Henry Ford Health; Novi (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a customer-service oriented administrative clerk to assist in a busy medical setting. You will greet patients, verify demographics, check in/out, and obtain necessary documentation while ensuring accurate data entry.

The role includes obtaining and verifying insurance authorizations, scheduling appointments, and handling medical records requests, as well as entering and reconciling charges and co-pays daily.

Qualifications

• Customer service skills required for greeting patients and visitors.
• Proficient clerical abilities including data entry and scheduling.
• Ability to verify demographics and manage documentation accurately.

Responsibilities

• Greet patients and visitors, check in/out, obtain documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification; schedule appointments.
• Enter, review and submit charges; collect co-pays and reconcile daily deposits.

Skills

Customer service

Clerical tasks

Documentation handling

Education

High School diploma equivalency

1 year job-specific experience

Job description

GENERAL SUMMARY

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities:

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Qualifications

EDUCATION:

• High School diploma equivalency
• OR 1 year of applicable cumulative job specific experience required.

Note:

Required professional licensure/certification can be used in lieu of education or experience, if applicable.