Front Desk Clerk

Waterville Valley Ski Resort Inc.; Waterville Valley (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Waterville Valley Resort is seeking a friendly front desk associate to welcome guests, check in/out, and provide accurate information about lodging, amenities, and ski-area packages. You will handle reservations by phone, email, and walk-ins, maintain guest folios, coordinate with housekeeping, and help drive guest satisfaction through courteous service and attention to detail.

Join our team to support seamless guest experiences, uphold high service standards, and contribute to a welcoming

Qualifications

• Experience in hospitality front desk is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle guest requests professionally.
• Knowledge of local area and lodging operations is a plus.

Responsibilities

• Greet guests and perform check-in/check-out procedures.
• Provide information and literature to guests; answer queries.
• Handle reservations via phone, walk-ins, and email.
• Book reservations using lodging reservations system; know units, pricing, and packages.
• Maintain current information on lodging prices, amenities, and services.
• Process payments and maintain accurate guest folios.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Assist staff with inquiries; prepare reports and mailings.
• Assist in selling lodging and valley amenities; adhere to procedures.
• Maintain office etiquette and safety; contribute to team effort.

Skills

Customer service

Communication

Multitasking

Tools

Reservations system

Job description

Provides front desk services to overnight guests by performing check-in and check-out procedures; disperses accurate information and literature to guests; anticipates guest needs and responds to guest requests in a courteous and tactful manner; posting charges and payments to guest folios; corresponds with housekeeping and maintenance departments to ensure guests’ needs and/or special requests are met.Provides lodging reservation services by answering telephone calls on incoming lines, responding to walk-in guests and/or responding to email reservation inquiries. Books reservations on dedicated lodging reservations computer system; maintains current knowledge and understanding of lodging units, layout, pricing, and packages; assists guests by offering alternatives in their selection/inquiry of lodging/packages that may be best suited to their needs, comfort, preferences, and budget; maintains high standards of office, customer service and telephone etiquette.Provides accurate information to guests by maintaining current information of all lodging prices and operations; maintaining current information of guest amenities and services offered in the valley and at the ski area; accurately dispersing lodging and resort information by telephone, mail, and in person; assisting other staff in handling inquiries; seeking information and advice from supervisors when needed.Provides information to other departments by submitting requested information; preparing reports as necessary; maintaining lists; preparing mailings.Contributes to the profitability of the resort by adhering to accurate money handling and audit procedures; providing excellent service to guests; following all office procedures to assure accuracy, efficiency, and guest satisfaction; actively selling lodging and other Waterville Valley amenities.Contributes to team effort by participating in job sharing; assuming responsibility as a team member for the cleanliness of the Town Square complex and for safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintaining a positive and friendly attitude and demeanor in all internal and external interactions.