Front Desk Agent ( Full Time)

Pchresorts; Alabama; On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Career Growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast seeks a Front Desk Agent to ensure a seamless guest experience from arrival to departure. You will greet guests, manage reservations, handle check-ins/outs, and address inquiries with warmth and professionalism.

Responsibilities include room assignments, payments processing, safety deposit box assistance, and accurate front desk reporting to uphold exceptional hospitality standards.

Qualifications

• Greet guests in a professional and hospitable manner.
• Handle reservations with accuracy and attention to detail.
• Process payments and manage cash transactions with integrity.

Responsibilities

• Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status.
• Ensure smooth check-in and check-out procedures with efficient service.
• Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options.
• Handle future and same-day reservations, accommodating walk-ins with professionalism.
• Process payments and manage charges accurately.
• Assist guests with using safety deposit boxes and protect their belongings.
• Complete Front Desk reports accurately and maintain proper documentation.
• Address guest concerns promptly to ensure satisfaction.

Skills

Guest service

Reservation management

Cash handling

Communication

Education

High School diploma or GED

Job description

Grand Hotel
Grand Hotel
P.O. Box 639
Point Clear, AL 36564, USA

Grand Hotel
Grand Hotel
P.O. Box 639
Point Clear, AL 36564, USA

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Front Desk Agent, you will play a pivotal role in ensuring a seamless guest experience from arrival to departure. You’ll be responsible for welcoming guests, managing reservations, and addressing guest inquiries with warmth and professionalism, enhancing their overall stay.

Key Responsibilities

• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Perks & Benefits

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.

Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property.

Qualifications

Skills

Behaviors

Motivations

:

Education

Preferred

High School or better in HS Diploma/GED.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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