FRONT DESK CLERK

Shamin Hotels, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Shamin Hotels in New York seeks a Guest Service Agent to warmly greet guests, check them in and out, and assist with reservations and information about local activities. You will handle payment processing, distribute keys, coordinate with Bell staff, and inform guests about services while maintaining records and abiding by company credit policies.

This role requires strong communication, a friendly demeanor, and the ability to work shifts as scheduled; cross-selling and collaboration with hotel

Qualifications

• Excellent communication and guest service skills.
• Ability to handle payments and basic cashier duties.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Greets, registers, and assigns rooms to guests and provides directions.
• Issues room keys and explains safety procedures.
• Answer guest inquiries about hotel services and local attractions.
• Maintains records of room availability and guest accounts.
• Processes payments and records charges to guest accounts.
• Assists with reservations and changes as needed.
• Communicates with other hotel departments to ensure guest needs are met.

Job description

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.