Front Desk Agent

Shamin Hotels, Inc.; Chester (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, assist with reservations, and provide information about local activities. You will greet guests warmly, verify guest details, assign rooms, activate keys, and handle payments at the front desk in a courteous and professional manner.

The role supports on-site hotel operations, collaborates with other departments, and requires attention to accuracy and guest satisfaction.

Qualifications

• Greet and register guests, handle payments, and assist with reservations.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest.
• Transmits and receives messages via telephone, fax, and switchboard.
• Answers inquiries about hotel services, local activities, dining, and directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment, and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges to guest accounts and processes payments.
• May arrange transportation or entertainment for guests.
• Communicates with front office and other hotel departments.

Job description

Job Title: Guest Service AgentCompany: Shamin HotelsOrganizational Structure:Department: OperationsReports To: Front Office ManagerSupervision: NonePay Structure: Hourly, Paid Bi-weeklyPosition Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Top Requirements:Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories.