Front Desk Agent - Weekends

Shamin Hotels; Cockeysville (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to greet guests, assist with check-in/check-out, and answer questions about the hotel and local area.

You will handle reservations, process payments, and relay information to guests in person and over the phone. This role supports operations in the front desk and requires strong customer service skills.

Qualifications

• Experience in guest interaction and check-in/check-out processes.
• Ability to handle reservations and inquiries with courtesy.
• Accurate cash handling and payment processing skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions to guests.
• Handle mail, messages, and guest communications.
• Answer questions about hotel services, local attractions, and directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change.
• May assist with reservations and dining/transport bookings.
• Safeguard guest valuables and manage safe deposit procedures.
• Follow hotel credit policies and procedures.

Skills

Guest service

Reservations handling

Cash handling

Phone & front desk

Tools

Telephone switchboard

Job description

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.