FRONT DESK AGENT

Shamin Hotels, Inc.; Hampton (VA); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

Flexible shifts

Resumo da oferta

Shamin Hotels is seeking a Guest Service Agent in Hampton, VA to welcome guests, register and check them in/out, and assist with room reservations and concierge services. You will greet guests warmly, handle payments, and coordinate with other hotel departments to ensure a seamless stay.

Applicants should be comfortable with a fast-paced front desk environment, possess strong communication skills, and maintain accurate records and guest information in hotel systems.

Qualificações

• Previous front desk experience preferred.
• Knowledge of hotel operations.
• Ability to handle payments accurately.

Responsabilidades

• Greet, register, and assign rooms to guests.
• Issue room keys and provide instructions to guests.
• Manage check-in/check-out processes and payments.
• Provide information on hotel services and local activities.
• Assist with reservations and related guest inquiries.
• Maintain accurate records of room availability and guest accounts.

Conhecimentos

Guest service

Cash handling

Reservation handling

Communication

Ferramentas

Front desk software

Descrição da oferta de emprego

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.