Front Desk Clerk

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Wellness programs

Job summary

A hospitality and entertainment company is seeking motivated individuals who can deliver superior customer service in a fast-paced environment. Responsibilities include managing guest interactions and processing accounts efficiently. The ideal candidates will possess effective communication skills, a positive attitude, and the ability to handle pressure. Benefits include wellness programs and paid time off.

Qualifications

• Ability to communicate effectively at all times with customers and employees.
• Must be age 18 or older.
• Ability to move around the service desk effectively.
• Knowledge of hotel front desk procedures and systems.

Responsibilities

• Provides superior customer service and manages guest interactions positively.
• Handles assigned bank properly and performs account postings.
• Processes guest accounts upon checkout efficiently.
• Maintains knowledge of occupancy, events, and group bookings impacting the desk.
• Accepts same-day and advance reservations as required.
• Maintains positive guest relations and escalates issues as needed.
• Keeps informed about property services and entertainment options.

Skills

Effective communication skills

Customer service skills

Problem-solving skills

Ability to work under pressure

Tools

AS/400 hotel computer system

Credit card machine

Credit card machine

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

To discover how we empower team members to grow, thrive, and advance in their careers, please consider exploring opportunities.

Responsibilities

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Assigns guest accommodations in accordance with current procedures.
• Handles assigned bank properly and performs account postings.
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
• Accepts same day and advance reservations as required.
• Processes guest accounts upon checkout in an efficient and accurate manner.
• Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
• Maintain ongoing knowledge of all property services and entertainment opportunities.

Requirements

• Ability to communicate effectively at all times with customers, as well as all levels of employees.
• Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Ability to effectively use a computer to access, understand and input customer information.
• This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
• AS/400 hotel computer system, adding machine, Credit card machine.
• Effective communication skills.
• Must be age 18 or older.