HOTEL FRONT DESK CLERK

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Wellness programs

Job summary

A hospitality services provider is seeking a customer service representative for front desk operations. You will check in and check out guests, handle transactions, and solve guest inquiries. Preferred candidates have experience in hotel environments and a strong knack for customer service. This role offers competitive benefits and opportunities for career growth.

Qualifications

• Minimum one year of experience in a customer service position required.
• Previous experience in hotel front desk or office setting preferred.
• Strong decision-making skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.

Responsibilities

• Check in and check out guests while providing professional customer service.
• Maintain operating bank, including receiving payments.
• Handle guest problems or complaints courteously.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruits assistance of hotel manager in unique situations.

Skills

Customer service

Problem-solving

Attention to detail

Teamwork

Microsoft Office

Attention to detail

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruits assistance of hotel manager in unique situations.

Requirements

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required.
• Computer literate with capability in Microsoft Office.
• Strong decision‑making and problem‑solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.