Front Desk Representative (PT)

ViziRecruiter,LLC.; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Annual bonus

Paid time off

Job summary

A leading entertainment company in Los Angeles is seeking a Front Desk Associate to manage administrative duties and ensure guest satisfaction. This role involves greeting guests, processing check-ins and check-outs, and maintaining effective communication between departments. Ideal candidates will possess strong communication skills, problem-solving capabilities, and the ability to multi-task. Proficiency in Microsoft Office and hotel software is preferred. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Good verbal and written communication skills.
• Must be computer literate in Microsoft Office and hotel software.
• Ability to read, write, and communicate verbally in English.
• Strong guest services and problem-solving abilities.
• Read/write/communicate in English fluently.
• Ability to perform intermediate math.
• Knowledge of union contracts and ability to multi-task.

Responsibilities

• Responsible for administrative duties of the hotel front desk.
• Register and process guests upon arrival and departure.
• Ensure guest satisfaction by managing front desk communication.
• Input information into computer systems.
• Coordinate with PBX, Maintenance, Facilities and Housekeeping to address guest needs.
• Escalate issues to the Team Leader as needed.
• Perform other front desk duties as assigned.

Skills

Verbal and written communication skills

Problem-solving skills

Strong guest services skills

Ability to multi-task

Tools

Microsoft Word

Microsoft Excel

Hotel software

Hotel software

CMP system

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for administrative duties of the hotel front desk. Essential Functions
• Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys
• Ensure guest satisfaction by managing the flow of communication at and around the front desk
• Input information into computer systems (CMP).
• Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk‑in reservations accurately to ensure guest satisfaction
• Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments - Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs
• Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken -
• Convey escort instructions to Bell person
• Assist in addressing all guest service needs and resolve any service‑related problems or issues
• Other job‑related duties as assigned

Requirements

• Good verbal and written communication skills
• Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
• Ability to operate automated phone systems
• Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• Skill in maintaining effective working relationships with staff and guests
• Ability to read, write, and communicate verbally in English
• Ability to perform intermediate math
• Knowledge of appropriate union contracts - Ability to multi‑task