Front Desk & PBX Clerk - Part Time

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading hospitality company in Indiana is seeking a Front Desk Attendant to provide excellent service during check-in and check-out procedures. The role involves reservation management, customer assistance, and maintaining confidentiality. The ideal candidate should possess a High School Diploma and prior hospitality experience. Strong customer service and computer skills are essential, along with the ability to work a flexible schedule, including nights and weekends. Competitive benefits and career growth opportunities are offered.

Qualifications

• Prior hospitality or front desk experience preferred.
• Ability to maintain professionalism and confidentiality.
• Strong written and verbal communication skills required.
• Excellent written and verbal English.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Provide friendly and efficient service to guests.
• Assist guests with reservations and inquiries.
• Ensure that rooms are clean before issuing keys.
• Resolve guest problems promptly and courteously.
• Keeps Hotel Services Supervisor informed of any problems. – if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Assists the Player Development team with all reservations and requests.
• Ensures that rooms are clean prior to issuing keys. – Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Responsible for the control of safe deposit transactions.
• Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.

Skills

Customer service

Interpersonal skills

Microsoft Office proficiency

Confidentiality

Basic math skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Performs Front Desk, Call Center, and other Hotel‑related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems. – if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Assists the Player Development team with all reservations and requests.
• Ensures that rooms are clean prior to issuing keys. – Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills, and issues change.
• Responsible for the control of safe deposit transactions.
• Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.

Requirements

• High School Diploma or equivalent required.
• Prior Hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess exceptional customer service and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must have basic math and money handling skills. – Must have ability to work efficiently in a team‑oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.