HOTEL FRONT DESK REPRESENTATIVE

ViziRecruiter,LLC.; Aurora (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

PENN Entertainment is seeking a friendly hotel front desk host to greet guests, check them in, and manage room assignments with accuracy. You will verify payments, balance ledgers, and assist guests with inquiries, while delivering exceptional service in a fast-paced hospitality setting.

Requirements include 18+ age, a high school diploma, and strong English communication. We value teamwork, reliability, and the ability to interpret policies and provide accurate information to guests.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Minimum six months of related experience and/or training.
• Ability to read, analyze, and interpret general business materials.
• Strong English communication, verbal and written.
• Ability to build rapport with customers, team and stakeholders.

Responsibilities

• Greets, registers, and assigns rooms to hotel guests.
• Verifies customers' credit and payment method for accommodation.
• Keeps records of room availability and guest accounts.
• Calculates bills, collects payments, and makes change.
• Performs basic bookkeeping and balances cash.
• Reviews accounts with guests during checkout.
• Posts charges to ledgers using hotel systems.
• Contacts housekeeping or maintenance as needed.
• Follows guest services checklists and guidelines.
• Assists guests with luggage and directions around the hotel.
• Explains hotel facilities and hours of operation to guests.
• Ensures cleanliness and organization of work areas.

Skills

Customer service mindset

Effective communication

Interpersonal skills

Reading comprehension

Education

High School Diploma or equivalent

Six months related experience or training

Job description

Introduction

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus- mayvaryby position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Greets, registers, and assigns rooms to guests of the hotel.
• Verifies customers' credit, and establishes how the customer will pay for the accommodation.
• Keeps records of room availability and guests' accounts using hotel computer systems.
• Computes bills, collects payments, and makes change for guests.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Reviews accounts and charges with guests during the checkout process.
• Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
• Transmits and receives messages, using telephones or telephone switchboards.
• Contacts Housekeeping or Maintenance staff when guests report problems.
• Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.
• Places Service Assurance Call to all guests within 30 minutes of arrival.
• Reviews and becomes familiar with VIP's and group folders, verifying proper blocking arrangements.
• Follows and completes items on Guest Services AM/PM checklist.
• Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms.
• When assisting guests to room, informs guest of the hotel's facilities and hours of operation.
• Greets and assists all guests entering or leaving the hotel.
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary.
• Uses proper cart handling techniques when using a bell cart.
• Issues luggage claim tag and stores luggage in bell closet when necessary.
• Ensures timely and efficient delivery of guest messages, mail, and faxes.
• Responds to guest inquiries and directs guests around the hotel.
• Explains proper use of keys system and ensures the guests' satisfaction with their room.
• Accurately gives directions, information, and recommendations.
• Audits current registration cards to computerized information.
• Corrects errors and discrepancies on guest accounts and resolves guest complaints.
• Ensures organization and cleanliness of all work areas.
• Balances cash daily, prepares deposit for general cashier, and secures float at shift closing.
• Complies with all reasonable requests made by management.
• Adheres to all gaming laws and regulations.

Requirements

• Must be at least 18 years old.
• High School Diploma or equivalent.
• Minimum of six months of related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.