Front Desk Clerk | Hampton by Hilton Guest Services

Shamin Hotels; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent in Virginia Beach to assist guests with check-in/out, reservations, and inquiries. You will provide recommendations for local activities and services, ensure accurate guest records, and handle payments for rooms and incidentals.

The role involves welcoming guests, issuing room keys, communicating with other hotel departments, and maintaining a high standard of customer service in a fast-paced environment.

Qualifications

• Greet and register guests and assign rooms.
• Process payments for room charges and other fees.
• Provide information on local activities and directions.
• Maintain records of room availability and guest accounts.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to guests when appropriate.
• Transmits and receives messages using telephone, fax, and switchboard.
• Answers inquiries about hotel services, dining, entertainment and directions.
• Keeps records of room availability and guest accounts.
• Computes bill, collects payment and makes change.
• May make reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• Performs other related duties as required.

Skills

Guest service

Cash handling

Communication

Reservation handling

Tools

Telephone switchboard

Job description

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview:

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests' valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management's direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.