FRONT DESK AGENT

Shamin Hotels Master; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Accident insurance

Short term disability insurance

Long term disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

401K with company match

Employee discounts

Job summary

Shamin Hotels seeks a Guest Service Agent to check guests in and out, assist with reservations, answer questions, and offer local activity recommendations.

You will verify guest information, assign rooms, issue keys, handle payments, and support front desk operations with warm, hospitality-focused service.

This role emphasizes teamwork, reliability, and attention to detail, with opportunities to upsell services and ensure guest satisfaction.

Qualifications

• High school diploma or GED required.
• Proven front desk experience preferred.
• Excellent communication and customer service skills.
• Ability to multitask and maintain quality when busy.
• Reliable transportation required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions as appropriate.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages via telephone, fax, and switchboard.
• Answer inquiries about hotel services, registrations, and local attractions.
• Keep records of room availability and guest accounts.
• Compute bills, collect payments, and make change.
• May make, confirm, or cancel reservations.
• Post charges to guest accounts for room, meals, or calls.
• Arrange restaurant, transportation, or entertainment bookings for guests.
• Deposit guests' valuables in safe or safes as directed.
• Enforce hotel credit policies and procedures.
• Handle cash and make deposits per policy.
• Coordinate with other front office and hotel departments.
• Report to work on time in uniform per policy.
• Follow all company policies and duties.
• Greet guests warmly and cross-sell Shamin Hotels.
• Perform other related duties as required.

Skills

Front desk experience

Time management

Attention to detail

Reliability

Transportation

Education

HS diploma or GED

Job description

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel, and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, and collect payment for room charges and other fees.

Essential Job Functions

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to bell person or directly to guest as appropriate, without announcing room numbers.
• Date‑stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe‑deposit box.
• May order complimentary flowers or champagne for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross‑sold other Shamin Hotels.
• Performs other related duties as required.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Who are we looking for?

We are seeking candidates who value teamwork, take ownership of their role, and are passionate about serving guests with warmth and hospitality. Whether you greet guests with a friendly smile, assist them with their needs, or go the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We welcome both seasoned professionals and recent entrants to the industry.

Benefits

• Competitive pay.
• Health, dental, vision, accident, and short and long term disability insurance.
• Pet insurance.
• Gym membership discounts.
• Paid time off and paid holidays.
• Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts.
• 401K plan with company match.
• Employee discounts at our branded hotels.
• Part‑time associates have access to Critical Illness, Hospital Indemnity, Accident Insurance and Pre‑paid Legal Resources.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.