FRONT DESK CLERK

Shamin Hotels; Glen Allen (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shamin Hotels in Virginia is seeking a Guest Service Agent to handle guest check-ins and check-outs, answer questions, and provide local recommendations. The role involves interacting with guests in person and online, obtaining guest information, assigning rooms, activating keys, and processing payments.

You will greet guests, issue keys, assist with reservations, manage mail, and relay hotel services and directions.

Qualifications

• Experience in front desk or guest services preferred.
• Excellent communication and customer service skills.
• Ability to handle payments and basic accounting.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and escorts guests as needed.
• Transmits and receives messages via telephone, fax or switchboard.
• Answers inquiries about services, dining, and directions.
• Keeps records of room availability and guest accounts.
• Computes bills and collects payments.
• May make reservations for guests.
• May accept valuables and use safe-deposit box.

Job description

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.