FRONT DESK CLERK

Shamin Hotels; Charlottesville (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Guest Service Agent at Shamin Hotels in Charlottesville handles check-ins/check-outs, assists guests in person and online, and offers local recommendations while processing payments and maintaining accurate guest accounts.

This role requires strong communication, attention to detail, and the ability to balance courteous service with hotel policies, while collaborating with front desk and other departments.

Qualifications

• Front desk/front office experience preferred.
• Ability to handle payments accurately and securely.
• Strong guest-service orientation with a friendly demeanor.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions without announcing room numbers.
• Date-stamp, sort, and route incoming mail and messages.
• Answer inquiries about hotel services and local attractions.
• Maintain records of room availability and guest accounts; process charges.

Skills

Guest service

Communication

Registration

Cash handling

Reservations

Job description

Job Title

Guest Service Agent

Company

Shamin Hotels

Department

Operations

Reports To

Front Office Manager

Supervision

None

Pay Structure

Hourly, Paid Bi-weekly

Position Overview

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management's direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.