Front Desk Clerk

LIVINN HOTELS LTD; Fridley (MN); On-site; USD 1,653,000 - 2,204,000; Part time

Job summary

LivINN Hotels LTD in Burnsville, MN seeks a Front Desk Clerk/Night Auditor to operate the front desk, assist guests with inquiries during registration, stay, and checkout, and perform related duties.

This part-time role runs 3pm–11pm with varying days; the ideal candidate will deliver warm, professional guest service, balance cash, and maintain lobby areas and knowledge of hotel policies.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.

Responsibilities

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcome all guests.
• Uses the front desk systems and routines to assist guests during registration, stay, and checkout.
• Balances assigned cash drawer at end of shift and completes shift duties.
• Attend meetings and training courses as required.
• Maintain lobby and shared areas neat and orderly.

Skills

Customer service

Front desk operations

Cash handling

Communication

Education

High school diploma or equivalency

Job description

Description

LivINN Hotels is a small business in hospitality in Burnsville, MN. We are professional, agile, fast-paced and our goal is to provide exceptional and memorable experiences for guest and residents. We have properties around the metro and in Sharonville OH.

The Front Desk Clerk/Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Part Time: 3pm - 11pm Days vary

LivINN Hotels LTD is an Equal Opportunity Employer. It is the policy of LivINN Hotels LTD to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Requirements

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcome all guests.
• Uses "Magic Formula" when answering reservation inquiry phone calls.
• Treat requests with professionalism, tact, and a courteous manner.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.
• Attend meetings and training courses as required.
• Maintain proper dress code and personal hygiene as listed in Company Guidelines
• Complete shift duties according to checklist
• Complete responsibility for laundry.
• Clean sheets, towels, blankets, bedspreads and anything else in the hotel that is washable.
• Accurately balances assigned cash drawer at end of shift.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.

Education and Experience

• High school diploma or equivalency preferred.
• Must be able to pass background check.

Physical Requirements

• Prolonged periods of standing at the front desk and folding laundry.
• Must be able to lift up to 50 pounds at times.
• Willingness to work varying shift lengths depending on seasonal demands.