Night Auditor|Front Desk Agent

Hampton Inn & Suites/Home2 Suites by Hilton - Las Vegas; Winchester (NV); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Hotel room discounts

Daily pay access

Job summary

Hampton Inn & Suites/Home2 Suites by Hilton - Las Vegas is seeking a Night Auditor/Front Desk Agent to oversee overnight operations, balance ledgers, and prepare daily operating reports while ensuring guest satisfaction and brand standards.

Responsibilities include posting charges, handling registrations, check-ins/outs, managing reservations, answering inquiries, coordinating with housekeeping and maintenance, and using hotel software to generate reports and provide local information.

Qualifications

• 2+ years of experience in a similar hospitality role preferred.

Responsibilities

• Post daily room charges and balances.
• Reconcile revenue totals against reports.
• Verify and prepare registrations for incoming guests.
• Operate the hotel phone system and take messages.
• Manage reservations, including modifications and cancellations.
• Check guests in and out according to brand standards.
• Address guest inquiries and coordinate with departments for special requests.
• Notify housekeeping/maintenance of issues with guestrooms and grounds.
• Provide guests with hotel and local information.
• Generate and print required operational reports.
• Verify transactions from each front desk shift.
• Finalize daily income and F&B revenue reports.
• Maintain front office area cleanliness and organization.
• Perform cashier duties and post charges to guest accounts.
• Follow security procedures and hotel emergency procedures.

Skills

Communication skills

Interpersonal skills

Hotel software

Multitasking

Problem-solving

Customer focus

Tools

Hotel management software

Job description

Description

The Night Auditor|Front Desk Agent plays a crucial role in ensuring the smooth operation of the hotel during the overnight hours. The Night Auditor/Front Desk Agent is responsible for auditing, balancing, and consolidating departmental ledger accounts to maintain accurate financial records. In addition, the Night Auditor/Front Desk Agent prepares various hotel operating reports that provide valuable insights into the hotel's performance. This role also handles the requests and transactions of hotel guests, ensuring their needs are met promptly and efficiently. The Night Auditor/Front Desk Agent is essential in maintaining the hotel's high standards of service and operational excellence throughout the night.

Essential Functions

• Post all daily room charges and outstanding balances.
• Reconcile all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration for incoming guests.
• Operate the hotel phone system, transfer calls, and take messages for guests and staff.
• Manage guest reservations, including modifications and cancellations.
• Conduct guest check-ins and check-outs in accordance with hotel and brand standards.
• Address guest inquiries, requests, and complaints, coordinating with other departments to fulfill special requests.
• Notify housekeeping and maintenance of any reported issues with guestrooms and hotel grounds.
• Provide guests with information about the hotel and local attractions.
• Generate and print required operational reports.
• Verify transactions from each front desk shift.
• Finalize daily transactions, including completing daily income and F&B revenue reports.
• Maintain the cleanliness and organization of the Front Office area.
• Perform cashier duties, including cashing travelers’ checks and posting phone and miscellaneous charges to guest accounts.
• Adhere to in-house procedures to ensure the security of guests and employees, and be familiar with hotel emergency procedures.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience

• A minimum of 2 years of experience in a similar role within the hospitality industry is preferred.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. * Minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.