Front Desk Clerk

Commonwealth Hotels; Erlanger (KY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Marriott travel discounts worldwide

Career growth opportunities

Supportive team environment

Job summary

Residence Inn Cincinnati Airport by Marriott is seeking a friendly Front Desk Clerk to welcome guests and provide exceptional service. You will be the first and last contact for guests, delivering a warm, professional experience and addressing questions about hotel services and local attractions.

Ideal candidates have customer service experience, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; familiarity with hotel property management systems is a plus.
• Flexible schedule including weekends and holidays.
• Positive attitude and commitment to guest service.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Greet guests with a warm and professional attitude.
• Check guests in and out efficiently and accurately.
• Answer questions and provide information about services and local attractions.
• Handle reservations, room assignments, and guest requests.
• Respond promptly to guest concerns with professionalism.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Follow Marriott brand standards and Commonwealth Hotels policies.

Skills

Customer service

Communication

Multitasking

Computer skills

Flexible schedule

Positive attitude

Guest service

Tools

Property Management System (PMS)

Job description

Join Our Team at Residence Inn by Marriott Cincinnati Airport!

Are you passionate about hospitality and enjoy creating exceptional guest experiences? Residence Inn Cincinnati Airport is seeking a friendly, dependable, and service-focused Hotel Front Desk Clerk to join our team. As our guests' first and last point of contact, you'll play a vital role in delivering the welcoming, personalized service that keeps them coming back.

Whether you're an experienced hotel professional or looking to start a rewarding career in hospitality, we'd love to meet you!

What You Will Do

• Greet guests with a warm and professional attitude
• Check guests in and out efficiently and accurately
• Answer guest questions and provide information about hotel services and local attractions
• Handle reservations, room assignments, and guest requests
• Respond promptly to guest concerns and resolve issues with professionalism
• Process payments and maintain accurate records
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Follow Marriott brand standards and Commonwealth Hotels hotel policies

What We Are Looking For

• Previous customer service, hospitality, or hotel experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills; hotel property management system experience is a plus
• Flexible schedule including weekends and holidays
• Positive attitude and commitment to outstanding guest service
• Ability to stand for extended periods and occasionally lift to 25 pounds

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Marriott travel discounts worldwide
• Career growth and advancement opportunities
• Supportive team environment

Why Residence Inn Cincinnati Airport?

At Residence Inn, we help guests feel at home while they're away. We believe exceptional hospitality starts with exceptional associates. Join a team that values teamwork, service excellence, and professional growth.

Residence Inn Cincinnati Airport is an Equal Opportunity Employer.