Night Auditor

Commonwealth Hotels; Erlanger (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Same-day pay

Flexible spending accounts

Vacation days

Personal days

Holiday pay

Hotel discounts

Online training

Commonwealth University access

Job summary

Courtyard Cincinnati Airport Erlanger, KY, part of Commonwealth Hotels, is seeking Full‑Time Night Auditor and Overnight Front Desk roles. You will assist guests with check‑in/check‑out, manage reservations, respond to inquiries, and contribute to a smooth, secure guest experience during overnight hours.

Join a team that offers health, dental and vision coverage, a 401(k) with company match, Same‑Day Pay, vacation and holiday pay, hotel discounts, online training, and Commonwealth University

Job description

Join Our Team at the Courtyard by Marriott Cincinnati Airport Erlanger, KY

The Courtyard Cincinnati by Marriott Airport is seeking a Full-Time, Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us:

Working at the Courtyard Cincinnati Airport offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. The hotel’s located in Northern Kentucky just minutes from the Cincinnati Northern Kentucky International Airport CVG, minutes of the Ark Encounter, Amazon, DHL, Carl Zeiss, Archer Daniels Midland ADM, Flight Safety, McLane Food Service, and Fischer Homes.

Why This Role?

Working as a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk at the Courtyard Cincinnati Airport, Erlanger, KY offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Medical, Dental and Vision
• 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Vacation, Personal Days, and Holiday pay
• Hotel, food, and beverage savings for personal travel
• Online training courses and Commonwealth University
• Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry’s demands.
• Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Explore Our Hotel:

https://www.marriott.com/en-us/hotels/cvgca-courtyard-cincinnati-airport/overview/