Front Desk Clerk

AC Hotel Chicago Downtown; Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Room discounts

Dining discounts

Movie coupons

Career growth

Paid time off

Insurance + 401k

Employee assistance

Job summary

AC Hotel Chicago Downtown is seeking a Front Desk Clerk to warmly greet guests, handle check-in/out, and provide prompt, courteous service that sets the tone for every stay.

Based near the Magnificent Mile, this role requires strong communication, cash handling, and problem-solving skills, with opportunities to grow within Marcus Hotels & Resorts and transfer across properties while delivering personalized service.

Qualifications

• High school diploma or equivalent.
• Guest/customer service experience required.
• Ability to read, listen, and communicate effectively in English.
• Strong customer service and communication skills.
• Ability to input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule including days, evenings, weekends, holidays, and under pressure.

Responsibilities

• Greet guests and manage check-in/check-out with prompt, courteous service.
• Handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure and resolve guest issues.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills in person and on the phone.
• Manage financial transactions and cash handling accurately.
• Multitask and prioritize in a fast-paced environment.
• Perform various administrative duties to support hotel operations.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Front Desk Clerk to be a part of our team. As a Front Desk Clerk you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!

Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn't just about hospitality-we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you're ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What will you be doing?

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

• High school diploma or equivalent required.
• Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What's in it for you?

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Pay Estimate:

$23.00/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an Equal Opportunity Employer