Front Desk Agent

Wind Creek Chicago Southland; East Hazel Crest (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Group medical

Dental

Vision

Life insurance

FSA option

Employee Assistance Program

Paid time off

401(k) with matching

Shift differential

Discretionary quarterly bonuses

Job summary

Wind Creek Chicago Southland in East Hazel Crest, IL is seeking a Hotel Front Desk Agent to greet guests, handle check-in/check-out, enroll guests in the players club, and relay information about the property and promotions. You will manage cash, assist guests, and support Concierge duties while maintaining a positive image in a fast-paced environment.

Required: high school diploma or GED, 21+ or older, 20 wpm typing, strong written and verbal communication, and customer service experience.

Qualifications

• High School diploma or GED required or pursuing within 6 months as condition of continued employment.
• Must be 21 years of age or older.
• Typing 20 words per minute minimum is required.

Responsibilities

• Greet guests and project a positive image.
• Handle hotel check-in and checkout transactions.
• Enroll guests to the players club and issue rewards cards on demand.
• Provide property and promotions information to guests.
• Assist with concierge duties and guest issue resolution.

Skills

Customer service

Typing 20 wpm

Written & verbal communication

Education

High School diploma or GED

Tools

POS systems

Job description

Description

Job Overview

Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is ensuring a smooth arrival and departure experience for our guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Projects a positive image and greets all guests
• Performs hotel check-in and checkout transactions
• Enrolls guests to players club, generates rewards cards upon demand
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs miscellaneous tasks such as cash handling, credit authorizations, report creation, copying
• Maintains cash drawer, drops cash as required, submits supporting documentation
• Answers telephones, routing calls as necessary
• Assists with Concierge duties as necessary
• Actively resolves guest issues and disputes
• Reports guestroom issues to Maintenance
• Re-stocks Front Desk supplies
• Keeps work area clean and orderly
• Other duties & responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (18) years of age or older
• Must be able to type 20 words per minute minimum (typing test will be administered) - required
• Good writing and verbal communication skills required (skills test will be administered) - required
• Experience in customer service
• Must be able to lift and carry up to 40 lbs
• Must successfully pass job interview, including a guest service audition
• Must be able to operate standard office equipment - phones, computers, etc.
• Must be able to pass a panel interview and audition
• Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview's audition process
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment - phones, computers, etc.
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Pay range - $15.00 - $19.00 (The base pay will depend on factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer an Employee Assistance Program (EAP), paid time off, a 401 (k) with matching, a shift differential, and discretionary quarterly bonuses.

Ready to Get Hired? StopIn and Shine! On-the-SpotInterviews Every Wednesday10 AM - 12 PMHotel Lobby - Wind Creek Chicago Southland17300 S Halsted St, East Hazel Crest,IL 60429Free Parking - Just Show Up!

#Chicago1

Source: Hospitality Online