Front Desk & City Administration Specialist

City of Clemson; Clemson (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Clemson is seeking an Administrative Assistant to serve as the welcoming face and primary customer service point of contact for City Hall, delivering front-desk reception, public relations, and administrative support to the Administration Department. The role emphasizes responsive service to residents and visitors in person and over the phone.

Additionally, the position assists with special projects, calendar management, and daily operations to ensure a smooth, community-focused

Qualifications

• High School Diploma or GED is required.
• Associate's degree in Public Administration, Business Administration, Office Management, or related field preferred.
• Two to three years of progressive clerical or administrative experience.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).

Responsibilities

• Welcome & Direct Visitors: Serve as the primary front-desk point of contact, greeting members of the public, municipal employees, and external officials with a warm, professional demeanor.
• Call Management & Communication: Answer, screen, and route incoming multi-line telephone inquiries for the Administration Department, accurately directing callers to appropriate departments or personnel.
• Citizen Inquiry & Issue Resolution: Actively listen to citizen concerns, service requests, and complaints; provide clear information or elevate issues to the correct department for resolution.
• Reception Coverage Coordination: Partner closely with the HR Administrative Assistant and support staff to ensure seamless, uninterrupted coverage of the front reception area during business hours.
• Visitor & Meeting Reception: Organize and set up meeting spaces, secure venues, send attendee invitations, and coordinate catering for city meetings and events.
• Departmental Assistance: Provide administrative support to the City Administrator, Deputy City Administrator, and Assistant City Administrator. Manages the City Administrator's calendar.
• Records & Financial Documentation: Assist with purchasing card (p-card) reconciliations, invoice entry, and travel/conference registration and travel arrangements.
• City Council Coordination: Assist with council member scheduling as needed.
• Document Processing: Compose, proofread, and format professional correspondence, memos, and Excel tracking sheets with strict attention to accuracy and privacy.

Skills

Customer service

Front desk

Phone etiquette

Education

Associate's degree in Public Administration/Business Administration/Office Management or related field

High School Diploma or GED

Tools

Google Workspace

Job description

The City of Clemson is seeking an Administrative Assistant to serve as the welcoming face and primary customer service point of contact for City Hall, delivering front-desk reception, public relations, and administrative support to the Administration Department. The role emphasizes responsive service to residents and visitors in person and over the phone.

Additionally, the position assists with special projects, calendar management, and daily operations to ensure a smooth, community-focused