Hotel Manager- Charleston Marriott Town Center

IH Charleston MGMT LLC; Charleston (WV); On-site; USD 80,000 - 120,000; Full time

Job summary

IH Charleston MGMT LLC seeks a Hotel Manager to lead daily operations at our Charleston property, driving profitability and ensuring guest satisfaction while upholding brand standards.

You will manage the P&L, prepare budgets, forecast finances, and mentor a high-performing team. Marriott software experience is preferred to streamline operations and guest services.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 5 years in a management role with P&L responsibility.
• Experience in sales management and customer service.
• Familiarity with Marriott Software System.

Responsibilities

• Manage the P&L statement, analyze financial performance and implement profitability strategies.
• Develop and manage the annual budget, ensuring alignment with goals and monitoring expenditures.
• Lead financial planning, forecasting, and growth opportunities for the hotel.
• Build and mentor a high-performing team, fostering a positive work environment.
• Develop and implement strategic plans to achieve business objectives and monitor progress.
• Oversee all operations, ensuring efficiency, quality, and policy compliance.
• Ensure exceptional guest service and address customer concerns.
• Manage the sales team, set targets, monitor performance, and drive revenue growth.
• Identify and pursue new business opportunities to expand market presence.

Skills

P&L management

Budgeting

Financial planning

Team leadership

Strategic planning

Operations management

Customer service

Sales management

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

Marriott Software System

Job description

• Location 200 Lee Street East,Charleston, WV, 25301,United States
• Employee Type Non-Exempt - FT
• Required Degree 4 Year Degree
• Manage Others Yes

Description

The Hotel Managerleads and directs all aspects of the business to ensure profitability and growth. This role oversees daily operations, develops strategic plans, and fosters a high-performance culture. The Hotel Manager drives business development, manages customer relationships, and ensures operational excellence. This position is critical for the overall success and strategic direction of the company.

Job Duties and Responsibilities:

• Manages the profit and loss (P&L) statement, analyzing financial performance and implementing strategies to improve profitability.
• Develops and manages the annual budget, ensuring alignment with strategic goals and monitoring expenditures.
• Leads financial planning activities, forecasting future performance and identifying opportunities for growth.
• Builds, mentors, and manages a high-performing team, fostering a positive and collaborative work environment.
• Develops and implements strategic plans to achieve business objectives, monitoring progress and making adjustments as needed.
• Oversees all aspects of operations, ensuring efficiency, quality, and compliance with company policies and procedures.
• Ensures exceptional customer service, addressing customer concerns and building strong relationships.
• Manages the sales team, setting sales targets, monitoring performance, and implementing strategies to increase sales.
• Identifies and pursues new business opportunities, expanding the company's market presence and customer base.
• Conducts performance reviews, provides feedback, and develops individual development plans for team members.
• Handles hiring, training, and work direction for all direct reports.

Requirements

Required Qualifications:

Education:

• Bachelor's degree in Business Administration, Management, or a related field.

Experience:

• Minimum of 5 years of experience in a management role with P&L responsibility.
• Proven track record of success in strategic planning, operations management, and business development.
• Experience in sales management and customer service.
• Familiarity with Marriott Software System

Knowledge/Skills:

• Strong knowledge of P&L management, budgeting, and financial planning.
• Excellent team leadership and performance management skills.
• Proficiency in strategic planning and operations management.
• Exceptional customer service and sales management abilities.
• Excellent communication, interpersonal, and problem-solving skills.