Front Desk & Case Management Assistant

Saint Francis House Inc; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Premium health insurance coverage

Dental insurance (Altus)

4 weeks vacation

13 holidays

Life & disability insurance

401(k) retirement plan with 5% match

Job summary

Saint Francis House Inc. in Boston, MA is seeking a Program Assistant to support the case management front desk, coordinate administrative tasks, and assist in delivering services to guests experiencing homelessness.

You will work with the Manager of Case Management and Director of Behavioral Health to stabilize clients, coordinate workflow, and ensure smooth daily operations in a fast-paced environment.

Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with HMIS databases (DND Warehouse, Client Track, ETO, etc.).
• Bilingual in Spanish or Haitian Creole strongly preferred.
• High School diploma or equivalent required.
• Experience with front desk and office management in fast-paced settings.
• Experience providing direct services to homeless individuals.

Responsibilities

• Welcomes guests and visitors, determines appointment nature, and alerts relevant staff.
• Updates guest-facing staff with case management service changes via email, Teams, and radio.
• Monitors waiting area for safety and organization.
• Collaborates with Behavioral Health and SFH teams.
• Coordinates team meeting agendas with the Manager.
• Liaises with external agencies for resources and meetings.
• Manages MBTA passes and MA ID vouchers distribution.
• Maintains HMIS records and purchase invoices.

Skills

Microsoft Office

Communication

English proficiency

Organizational skills

Team collaboration

Problem-solving

Customer service

Trauma-informed care

Multi-tasking

Attention to detail

Education

High School diploma

Bilingual in Spanish or Haitian Creole preferred

Tools

HMIS databases

Job description

Saint Francis House Inc. in Boston, MA is seeking a Program Assistant to support the case management front desk, coordinate administrative tasks, and assist in delivering services to guests experiencing homelessness.

You will work with the Manager of Case Management and Director of Behavioral Health to stabilize clients, coordinate workflow, and ensure smooth daily operations in a fast-paced environment.