Program Assistant: Front Desk & Case Management

St Francis House; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance with premium coverage

4 weeks vacation + 13 holidays

Life & disability insurance

403b retirement with 5% match

Job summary

St. Francis House in Boston is seeking a Program Assistant to support guest-facing case management operations and administrative workflows. You will work closely with the Manager of Case Management and the Director of Behavioral Health to stabilize clients and coordinate daily front-desk activities.

The role requires strong Microsoft Office skills, HMIS experience, and a compassionate, team-oriented mindset. Bilingual ability and trauma-informed approach are valued in this fast-paced environment.

Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with HMIS databases (DND Warehouse, Client Track, ETO, etc.).
• Self-directed with ability to work independently and in a team.
• Warm, welcoming demeanor with strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to function in a fast-paced and stressful environment.
• Commitment to person-centered, recovery-oriented, trauma-informed approach.
• Strong analytical and problem-solving skills.

Responsibilities

• Welcomes guests and visitors and manages appointments.
• Updates staff on case management changes via email, Teams, and radio.
• Maintains a safe, organized waiting area and supports front desk operations.
• Coordinates team meeting agendas and external agency communications.
• Manages supplies, invoices, and records for the Case Management Team.
• Supports multilingual form availability and community resources.

Skills

Microsoft Office Suite

HMIS databases

Self-directed

Communication

Customer service

Organizational skills

Trauma-informed approach

Team collaboration

Education

High School diploma or equivalent

Bilingual in Spanish or Haitian Creole preferred

Further education in human services a plus

Lived experience preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)

HMIS databases (DND Warehouse, Client Track, ETO)

Job description

St. Francis House in Boston is seeking a Program Assistant to support guest-facing case management operations and administrative workflows. You will work closely with the Manager of Case Management and the Director of Behavioral Health to stabilize clients and coordinate daily front-desk activities.

The role requires strong Microsoft Office skills, HMIS experience, and a compassionate, team-oriented mindset. Bilingual ability and trauma-informed approach are valued in this fast-paced environment.