Front Desk & Case Admin - Community Assistant

New York City Department of Probation; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

The New York City Department of Probation is hiring six Community Assistants to support day-to-day operations, enhance communication with City agencies, and assist probation clients and families with information and referrals. Responsibilities include clerical work, case processing, and front desk coverage in a busy, public-facing environment.

Minimum qualifications indicate no formal education or experience requirements, with English comprehension as essential.

Qualifications

• No formal education or prior experience required.
• Ability to understand and be understood in English.

Responsibilities

• Perform routine clerical tasks including creating, sorting, filing, scanning, locating, and routing records, case files, and related materials.
• Process incoming cases for various levels of probation using logging and control systems for tracking and statistical purposes.
• Prepare case folders (physical and electronic) within the case management system and assign cases to Probation Officers.
• Document court actions and case outcomes accurately in the case management system.
• Digitally photograph probation clients and maintain associated records.
• Provide front desk coverage on a rotating schedule by greeting probation clients, family members, and the public in a professional manner.
• Other duties as assigned.

Job description

The New York City Department of Probation is hiring six Community Assistants to support day-to-day operations, enhance communication with City agencies, and assist probation clients and families with information and referrals. Responsibilities include clerical work, case processing, and front desk coverage in a busy, public-facing environment.

Minimum qualifications indicate no formal education or experience requirements, with English comprehension as essential.