Community Assistant

New York City Department of Probation; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

The New York City Department of Probation is hiring six Community Assistants to support day-to-day operations, enhance communication with City agencies, and assist probation clients and families with information and referrals. Responsibilities include clerical work, case processing, and front desk coverage in a busy, public-facing environment.

Minimum qualifications indicate no formal education or experience requirements, with English comprehension as essential.

Qualifications

• No formal education or prior experience required.
• Ability to understand and be understood in English.

Responsibilities

• Perform routine clerical tasks including creating, sorting, filing, scanning, locating, and routing records, case files, and related materials.
• Process incoming cases for various levels of probation using logging and control systems for tracking and statistical purposes.
• Prepare case folders (physical and electronic) within the case management system and assign cases to Probation Officers.
• Document court actions and case outcomes accurately in the case management system.
• Digitally photograph probation clients and maintain associated records.
• Provide front desk coverage on a rotating schedule by greeting probation clients, family members, and the public in a professional manner.
• Other duties as assigned.

Job description

The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court‑mandated community supervision. Through innovative partnerships with people and organizations throughout the New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on “what works,” staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism.

The Department of Probation is seeking to hire (6) six Community Assistants to support the day‑to‑day operations of the Department, enhances communication between DOP, City agencies, and the public, and assists probation clients and their families by providing information, referrals, and administrative support. Key responsibilities include, but are not limited to, the following:

• Perform routine clerical tasks including creating, sorting, filing, scanning, locating, and routing records, case files, and related materials
• Process incoming cases for various levels of probation using logging and control systems for tracking and statistical purposes
• Prepare case folders (both physical and electronic within the case management system) and assign cases to Probation Officers
• Document court actions and case outcomes accurately in the case management system
• Digitally photograph probation clients and maintain associated records
• Provide front desk coverage on a rotating schedule by greeting probation clients, family members, and the public in a professional and courteous manner
• Other duties as assigned.

COMMUNITY ASSISTANT - 56056

Minimum Qualifications

1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.

2. Candidates must be able to understand and be understood in English.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.