Front Desk & Care Coordination Specialist

Upstream Rehabilitation Inc.; Clayton (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Annual Charity Day

Medical, Dental, Vision, Life, Short‑/

3-week Paid Time Off plus paid holidys

401K + company match

Job summary

Upstream Rehabilitation’s Results Physiotherapy clinic in Clayton, NC is hiring a Patient Care Coordinator I to support clinic growth through efficient patient intake and office operations.

The role focuses on greeting patients, scheduling referrals, verifying insurance, collecting payments, and maintaining an organized front office. This full-time position offers benefits and requires strong communication and multitasking abilities.

Qualifications

• High School Diploma or equivalent.
• Communication skills - must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Responsibilities

• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Create an inviting clinic atmosphere.
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Skills

Communication skills

Multitasking

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

Upstream Rehabilitation’s Results Physiotherapy clinic in Clayton, NC is hiring a Patient Care Coordinator I to support clinic growth through efficient patient intake and office operations.

The role focuses on greeting patients, scheduling referrals, verifying insurance, collecting payments, and maintaining an organized front office. This full-time position offers benefits and requires strong communication and multitasking abilities.