Front Desk & Care Coordination Lead (Bilingual)

ADP, Inc.; Manassas (VA); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

ADP, Inc. seeks a Patient Services Lead to act as an on-site resource for the Patient Services team in a busy medical office in Manassas, VA.

The role focuses on front desk operations, patient greetings, scheduling, and information provision for services and fees. In this patient-facing position, you will multitask under pressure, deliver excellent customer service to patients, colleagues, and third-party partners, and work across telephone and computer channels to ensure smooth patient flow and

Formación

• 3-5 Years Experience In A Medical Office Setting.
• Read, Write, and Speak Fluent English/Spanish Preferred.
• Proficient in Microsoft Office Suite programs and Electronic Medical Records.
• Ability to Multi-Task, Work Extended Hours, And Add Immediate and On-Going Value To The Center’s operation.

Responsabilidades

• Schedule appointments for both new and established patients; collect all necessary patient information for the appointment.
• Provide patients and the general public with information about the Center including services provided and fees associated with those services; maintain current knowledge of fee schedule and services at all times.
• Work interdependently with the other Patient Services staff to ensure that daily administrative and financial tasks are completed in a timely manner such as printing encounter forms, checking messages, appointment reminder calls, etc.
• Collect patient payments, registration, Sliding Fee Discount Program documents and confirm all essential information such as patient contact, insurance, income, and demographic information.
• Responsible for implementing the Front Desk Manual and provider-specific appointment protocols.
• Responsible for the regular upkeep of the indoor/outdoor building lobby and waiting rooms to ensure a positive impression for all patients and visitors.
• Assign walk-in appointments appropriately and correctly classify patient visits in the Electronic Medical Records system.
• Responsible for collecting patients’ payments; enter the payment correctly and provide patients with a receipt; complete Daily Cash Collection Worksheet correctly.
• All other duties as assigned.

Conocimientos

English

Spanish

Herramientas

Microsoft Office Suite

Electronic Medical Records

Descripción del empleo

ADP, Inc. seeks a Patient Services Lead to act as an on-site resource for the Patient Services team in a busy medical office in Manassas, VA.

The role focuses on front desk operations, patient greetings, scheduling, and information provision for services and fees. In this patient-facing position, you will multitask under pressure, deliver excellent customer service to patients, colleagues, and third-party partners, and work across telephone and computer channels to ensure smooth patient flow and