Front Desk Attendant Part-time

Aileron Management; Boone (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Front Desk Attendant to join their team. This part-time role involves providing exceptional customer service and ensuring a welcoming environment for guests. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and maintaining a high standard of hospitality. The ideal candidate will possess a passion for service, attention to detail, and the ability to thrive in a fast-paced setting. Join a vibrant team at a boutique hotel that values growth and offers competitive benefits, including flexible scheduling and employee discounts. If you are motivated to enhance the guest experience, apply today!

Benefits

401(k) with company match

Employee Assistance Program

Referral Program - Earn $500 for referring someone

Employee Recognition Program - earn gift cards

Employee discounts

On-Demand Pay

Double-time pay on Company holidays

10% off hotel rooms

20% off retail shop

Qualifications

• Must be at least 18 years old.
• Hotel experience preferred.
• Customer service experience preferred.

Responsibilities

• Greet and interact with guests in a warm, friendly manner.
• Use computer system for reservations and payments.
• Handle guest service requests and complaints promptly.

Skills

Customer Service

Attention to Detail

Hospitality

Education

High School Diploma

Job description

Join to apply for the Front Desk Attendant Part-time role at Aileron Management

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Join to apply for the Front Desk Attendant Part-time role at Aileron Management

Description

The Horton Hotel Drive is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests.

Job Type

Part-time

Description

The Horton Hotel Drive is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests.

The Job

A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.

Job Duties Include

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
  
  

What would make me successful in this role?

• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail
• Availability to work a flexible schedule: weekends, and holidays
  
  

Benefits

• 401(k) with company match
• Employee Assistance Program
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before you get your regular paycheck
• Double-time pay on Company holidays - 7 per year
• 10% off hotel rooms and 20% off retail shop
  
  

About Us

The Horton Hotel is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Horton Hotel is a 15 room boutique hotel with a swanky lobby lounge and rooftop bar in the heart of downtown Boone, opened in Feb of 2019.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Requirements

Required Skills & Experience

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays
  
  

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Description

$12.00/hour

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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