Front Desk Attendant - Lodge

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

Free Hersheypark admission

Discounts

Medical, Dental, Vision coverage

401K contribution

Paid time off

Job summary

Hershey Lodge in Hershey, PA, is looking for a Front Desk Attendant to greet guests and start their stay with warmth and enthusiasm. You will manage check-ins, reservations, and guest inquiries in a fast-paced resort environment.

Preferred candidates have a high school diploma and 2 years of customer service experience, with comfort using front-office systems and handling cash. Full-time benefits include medical coverage, 401K, paid time off, and more.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent.
• 2 years of customer service experience.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Register guests, confirm rates, and handle reservations.
• Assist with information about the Lodge and local attractions.
• Process guest charges and collect payments with accuracy.
• Maintain accurate room status and balance receipts at shifts’ end.
• Respond to guest questions and resolve concerns promptly.

Skills

Guest relations

Problem solving

Cash handling

Front desk software

Education

High school diploma or GED

Tools

Front desk software

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

As the Front Desk Attendant you will greet our valued guests upon their arrival, creating a warm, enthusiastic, and positive start to their stay.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet guests upon their arrival*
• Give personal attention to guests in order to exceed their expectations*
• Register guests and confirm room rates*
• Provide information about the Lodge and other attractions within the company and the area*
• Maintain an accurate count of room status and availability*
• Reserve guest rooms in accordance with special requests*
• Process guest room charges*
• Receive payments on accounts*
• Balance receipts at the end of each shifts*
• Create 100% guest satisfaction by providing optimum service at all times*
• Answer telephones and handle guest questions/concerns/complaints*
• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age
• High school diploma or GED equivalent
• 2 years of customer service experience

Knowledge, Skills, And Abilities

• Proven guest relations, problem solving and organizational skills
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
• Professional image representative of company image)

Job Demands

• Ability to work in hectic, fast-paced environment
• Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity
• Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.