Front Desk Attendant - Lodge

Hersheypark; Hershey (PA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical insurance from day one

Dental insurance from day one

Vision insurance from day one

401(k) contribution

Paid time off

Job summary

Hershey Lodge in Hershey, PA, is seeking a Front Desk Attendant to greet guests and start their stay with warmth and enthusiasm. This Full-Time role supports our award-winning resort, offering a friendly, efficient welcome experience and helping guests navigate the lodge and surrounding attractions.

As a front desk professional, you will handle guest registrations, room rates, payments, and inquiries while maintaining accurate room status.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED equivalent.
• 2 years of customer service experience.

Responsibilities

• Greet guests upon their arrival.
• Register guests and confirm room rates.
• Provide information about the Lodge and surrounding attractions.
• Maintain an accurate count of room status and availability.
• Process guest room charges and receive payments.
• Balance receipts at the end of each shift.
• Answer telephones and handle guest questions/concerns.

Skills

Guest relations

Problem solving

Organizational skills

Cash handling

Front desk systems

Education

High school diploma or GED

Tools

Front office systems

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you’ll enjoy the sweet hospitality and iconic chocolate details around every corner.

As the Front Desk Attendant you will greet our valued guests upon their arrival, creating a warm, enthusiastic, and positive start to their stay.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job)

Greet guests upon their arrival*

Give personal attention to guests in order to exceed their expectations*

Register guests and confirm room rates

Provide information about the Lodge and other attractions within the company and the area

Maintain an accurate count of room status and availability

Reserve guest rooms in accordance with special requests

Process guest room charges

Receive payments on accounts

Balance receipts at the end of each shifts

Create 100% guest satisfaction by providing optimum service at all times

Answer telephones and handle guest questions/concerns/complaints

Perform other duties as assigned

Qualifications

Must be at least 18 years of age

High school diploma or GED equivalent

2 years of customer service experience

Knowledge, Skills, and Abilities

Proven guest relations, problem solving and organizational skills

Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy

Professional image representative of company image)

Job Demands

Ability to work in hectic, fast-paced environment

Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity

Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.