Front Desk Attendant / Culture Expert

Anatomy; Miami (FL); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Wellness resources

Job summary

Anatomy in Miami seeks Welcome Desk staff to provide excellent customer service to members and guests. Responsibilities include greeting, answering queries, and maintaining the front desk and lobby.

The role requires flexibility in scheduling and strong communication skills to ensure a pleasant environment for all club visitors. Ideal candidates are friendly, outgoing, and capable of working as part of a team.

Qualifications

• Must be at least 18 years old to apply.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must respond to members' requests with a can-do attitude.

Responsibilities

• Greet and provide prompt courteous customer service.
• Assist members and guests with questions and product selection.
• Maintain cleanliness of the desk and lobby.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Flexibility

Job description

Description

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

Benefits

• Flexible schedule
• Opportunity for advancement
• Wellness resources

Must Haves

Communicating with supervisors, peers, or subordinates: Must provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner.

Qualifications

• Must be at least 18 years or older to apply.
• Responds to members requests with a can-do attitude. If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must have a cooperative, positive and optimistic attitude.
• Must exhibit enthusiasm for the club and for the job.
• Must be a patient, courteous listener, and able to show empathy.
• Must have the ability to prioritize and work within a fast paced environment.
• Abel to work as part of a team.
• Demonstrate excellent problem solving and communication skills.

Schedule Needs

• Have flexibility with their schedule.
• Have ability to work weekends, holidays, early morning and /or late evenings.

Key Responsibilities

• Greet and provide prompt courteous customer service.
• Assists members and guest with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co-workers.
• Maintain product knowledge for products at front desk.
• Working knowledge of Club Ready so can perform following tasks: PT, Membership, Pilates, Stretch and Merchandise Sales.
• Provide answers to simple billing inquiries.
• Search for prospects and members. Maintain Anatomy aesthetic, appearance, atmosphere, and culture.

Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.

Daily Procedures

• Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
• Utilize cash and Club Ready POS system management.
• Receive and process membership and service payments.
• Guide customers with regards to the latest club promotions, discounts, and/or special events.
• Receive deliveries and ensures they are taken to their proper destination within the club.
• Maintain a personal, professional and helpful image upholidng Anatomy’s customer service standards.

Daily Expectations

• Maintain cleanliness of the desk, desk area, and lobby.
• No personal tasks (i.e. texting, emailing, web surfing, personal phone calls).
• Keep front desk area (top and behind) and lobby neat and tidy.
• Stay up to date on interdepartmental communication emails.
• Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non-members interested in touring the club.
• Have a pleasant demeanor when addressing all members and guesst entering and leaving the club.
• When greeting members and guests in person or on the phone, voice is always smiling.
• Make eye contact when speaking to members and guests.
• Follow and complete Opening and Closing checklists provided.