Front Desk Attendant / Culture Expert

UNIVISA; Florida; On-site; USD 17,908 - 24,796; Part time

Benefits offered by this job

Flexible schedule

Advancement opportunities

Wellness resources

Job summary

Anatomy is seeking Welcome Desk staff in New York to greet members and guests, assist with questions and merchandise, and uphold positive customer service while enforcing club policies.

You will handle cash via Club Ready, process payments, and inform guests about promotions. Maintain a friendly attitude, support daily operations, and contribute to Anatomy’s welcoming atmosphere.

Qualifications

• Must be at least 18 years or older to apply.
• Responds to members requests with a can-do attitude. If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must have a cooperative, positive and optimistic attitude.
• Must exhibit enthusiasm for the club and for the job.
• Must be a patient, courteous listener, and able to show empathy.
• Must have the ability to prioritize and work within a fast-paced environment.
• Able to work as part of a team.
• Demonstrate excellent problem-solving and communication skills.

Responsibilities

• Greet and provide prompt courteous customer service.
• Assist members and guests with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co-workers.
• Maintain product knowledge for products at front desk.
• Work with Club Ready to perform tasks: PT, Membership, Pilates, Stretch and Merchandise Sales.
• Provide answers to simple billing inquiries.
• Search for prospects and members. Maintain Anatomy aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Communication

Teamwork

Problem solving

Empathy

Multitasking

Job description

Overview

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor.

Benefits

• Flexible schedule
• Opportunity for advancement
• Wellness resources

Qualifications

• Must be at least 18 years or older to apply.
• Responds to members requests with a can‑do attitude. If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must have a cooperative, positive and optimistic attitude.
• Must exhibit enthusiasm for the club and for the job.
• Must be a patient, courteous listener, and able to show empathy.
• Must have the ability to prioritize and work within a fast‑paced environment.
• Able to work as part of a team.
• Demonstrate excellent problem‑solving and communication skills.

Schedule

• Have flexibility with their schedule.
• Have ability to work weekends, holidays, early morning and/or late evenings.

Key Responsibilities

• Greet and provide prompt courteous customer service.
• Assist members and guests with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills: phone, within a team, and between co‑workers.
• Maintain product knowledge for products at front desk.
• Work with Club Ready to perform tasks: PT, Membership, Pilates, Stretch and Merchandise Sales.
• Provide answers to simple billing inquiries.
• Search for prospects and members. Maintain Anatomy aesthetic, appearance, atmosphere, and culture.

Daily Procedures

• Answer any questions, providing information about the club, class schedule, instructors and trainers, etc.
• Utilize cash and Club Ready POS system management.
• Receive and process membership and service payments.
• Guide customers with regards to the latest club promotions, discounts, and/or special events.
• Receive deliveries and ensure they are taken to their proper destination within the club.
• Maintain a personal, professional and helpful image upholding Anatomy’s customer service standards.

Daily Expectations

• Maintain cleanliness of the desk, desk area, and lobby.
• No personal tasks (i.e. texting, emailing, web surfing, personal phone calls).
• Keep front desk area (top and behind) and lobby neat and tidy.
• Stay up to date on interdepartmental communication emails.
• Communicate in a timely manner to the Membership Sales Teams (via email and text) any guests or non-members interested in touring the club.
• Have a pleasant demeanor when addressing all members and guests entering and leaving the club.
• When greeting members and guests in person or on the phone, voice is always smiling.
• Make eye contact when speaking to members and guests.
• Follow and complete Opening and Closing checklists provided.

Compensation

$15.00 per hour