Front Desk Attendant CIA

Park Dist Of Highland Park; Highland Park (IL); On-site; USD 21,352 - 26,174; Part time

Benefits offered by this job

Health & Fitness Membership

Outdoor Pool Membership

Seasonal Beach Access

Program Discounts

Job summary

Park Dist Of Highland Park is looking for a Front Desk Attendant for Centennial Ice Arena. You will assist members and patrons with inquiries and provide excellent customer service in a friendly environment.

The role involves cash handling, processing sales, and maintaining a clean area. Candidates should be flexible to work on weekdays and weekends, and must possess CPR/AED certification. Benefits include health memberships and discounts on recreational activities.

Qualifications

• Less than high school education; or up to one-month related experience or training.
• American Red Cross CPR/AED certification required.

Responsibilities

• Provide quality customer service and customer relations.
• Greet customers in a friendly manner.
• Process sales and ensure accuracy on paperwork.
• Enroll patrons in programs and events.
• Maintain a clean workstation.

Skills

Customer service

Cash handling

Communication

Education

High School / GED

Job description

Job Summary

Under the direction and supervision of the Recreation Facilities Coordinator, the Front Desk Attendant will assist the members and patrons at Centennial Ice Arena with questions and inquiries while providing extraordinary customer service.

Job Details

Level: Entry

Job Location: Centennial Ice Arena - Highland Park, IL 60035

Position Type: Part Time

Education Level: High School / GED

Salary Range: $15.50 - $19.00 Hourly

Supervisory Responsibilities

This job has no supervisory responsibilities.

Essential Job Duties

• Responsible for providing quality customer service and customer relations.
• Greet customers in a friendly and welcoming manner when entering and exiting the building.
• Assist patrons with Centennial Ice and Gymnastics information and general PDHP information.
• Process sales of POS items and punch passes. Ensure accuracy on paperwork and processing and perform open and end of shift cash drawer verification.
• Check in participants for daily drop in and pre-registered programs.
• Use registration system to enroll patrons in programs and special events.
• Ensure information is available to patrons and the public.
• Perform light office work such as filing, copying and other duties as assigned.
• Maintain a clean workstation, skate storage area and lobby area.
• Answer and direct phone calls to appropriate areas.
• Enforce facility policies and rules.
• Hand out skates and return skates to skate storage in an organized manner.
• Sharpen skates as needed.
• Communicate promptly with facility staff any custodial needs.
• Cover building coordinator during breaks and act as MOD if needed.
• Perform other Park District-related duties as assigned.

Qualifications

• Education and Experience: Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: American Red Cross CPR/AED.

Classification

Part-Time, non-exempt

Wage Range

$15.50-$19.00 per hour

Schedule

Weekdays, Weekends, Mornings, Nights

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; bend; twist; squat; use hands to finger, handle, grasp, manipulate or feel; reach, push or pull with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk, see and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Working Conditions

While performing the duties of this job may be exposed to cold working conditions with some slightly disagreeable features. The noise level in the work environment is usually moderate.

Benefits

• Health & Fitness Membership
• Outdoor Pool Membership and Seasonal Beach Access
• Program and Facility Discounts on a variety of recreational activities including Golf and Raquet Sports.

Equal Employment Opportunity Statement

The Park District of Highland Park is an Equal Opportunity Employer