Front Desk Attendant

Sentryworld; Stevens Point (WI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) plan after 1 year of service

Generous Paid-Time Off

Group Medical, Dental, Vision, Life보험,

Parental leave

Well-being and Employee Assistance

Shift meals and golf rates

Job summary

SentryWorld is seeking a Front Desk Attendant to join The Inn at SentryWorld in Stevens Point, Wisconsin. You will deliver a premium guest experience with a friendly check-in process, room assignment, and information on local amenities.

The role requires 21+ with a high school diploma (or equivalent) and and at least 1 year of customer service. Nonstandard hours including nights and weekends are required. Benefits include 401(k), PTO, and health coverage.

Qualifications

• Age 21+ required.
• High School Diploma or equivalent.
• At least 1 year of customer service experience preferred.
• Positive and upbeat personality.
• Strong communication, multitasking and problem-solving skills.
• Ability to work nonstandard hours including nights, weekends and holidays.

Responsibilities

• Provide guests with a friendly and efficient check-in, verify information, assign rooms, issue keys, and provide directions.
• Explain hotel policies, services, amenities, and promotions to guests in person or by phone.
• Assist guests with check-out and process payments and charges to guest accounts.
• Balance all cash, credit card, and check transactions at the end of each shift.
• Address guest concerns promptly and escalate to management when needed.
• Collaborate with housekeeping and maintenance on room counts, status, and special requests.

Skills

Customer service

Communication

Multitasking

Problem-solving

Positive attitude

Flexibility

Education

High School Diploma or equivalent

Job description

In this role, you will provide exceptional service to all guests by assisting them in a friendly, efficient, courteous and professional manner.At The Inn at SentryWorld, our business is about people and the relationships we build. Our atmosphere is welcoming and our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long-lasting connections join our Front Desk team.As our Full-time Front Desk Attendant, we’ll count on you to create an exceptional first impression and luxury experience for all our guestsWhat You’ll DoAs a Front Desk Attendant, you will:Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room.Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions.Assist guests with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts.Balance all cash, credit card, and check transactions at the end of each shift.Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner.Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests.What it TakesAge requirement of 21+ requiredHigh School Diploma or equivalent work experienceAt least 1 year of customer service experience preferredPositive and upbeat personalityStrong communication, multitasking and problem-solving skillsAbility to work nonstandard hours including nights, weekends and holidaysWhat You’ll ReceiveAt Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.401(k) plan after 1 year of service to help fund your futureGenerous Paid-Time Off plan for you to enjoy time "out of the office" as well as Holiday Pay and Floating HolidaysGroup Medical, Dental, Vision, Life Insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.Well-being and Employee Assistance programsAssociate discounted shift meals and golf ratesAbout SentryWorldSentryWorld is the hospitality component of our business and is a tribute to our roots in the community of Stevens Point, Wisconsin. Since the early 1980s, it’s served as a celebration of the city, state, region, and people who made it possible.SentryWorld offers numerous ways to play, engage, and relax. It stands as a beacon in Wisconsin’s burgeoning golf community as a world-class, award-winning, 18-hole public golf course.SentryWorld also features banquet facilities, a sports complex, and two restaurants—The Library and PJ’s – SentryWorld, all located on the campus of the Sentry home office. Our latest addition, The Inn at SentryWorld, is a 64-room, upscale boutique hotel located just off the 18th-hole fairway of the golf course.To help serve these operations, we employ a versatile staff to help make the experience as memorable as possible for our guests. Our associates bring an array of talents, skills, and backgrounds, coming together to provide amazing service and friendly, Wisconsin hospitality.We’d love for you to join us and help us continue to be a unique and welcoming destination for guests who visit us from across the country.SentryWorld is owned and operated by Sentry Services, an affiliate of Sentry.Who You’ll Want to ContactTalent Acquisition SpecialistEsbeidy [e-mail] Opportunity EmployerSentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.