Front Desk Attendant

Sportime | John McEnroe Tennis Academy; Port Washington (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated front desk associate to ensure a 5-star experience for all members and guests. This role involves overseeing daily operations at a premier tennis and sports facility, managing member inquiries, and maintaining a welcoming environment. The ideal candidate will possess excellent guest service skills, strong communication abilities, and a knack for multitasking in a fast-paced setting. Join a vibrant team where your contributions will enhance the experience of sports enthusiasts and help foster a community of active individuals. If you are passionate about sports and customer service, this opportunity is perfect for you.

Benefits

Complimentary Sportime membership

Discounted club programs

Health, dental, and vision insurance

401k Plan with employer match

Qualifications

• High school diploma required; excellent guest service and communication skills essential.
• Solid computer skills with Microsoft applications are a must.

Responsibilities

• Oversee front desk operations and ensure a 5-star experience for members.
• Schedule court reservations and manage member inquiries effectively.

Skills

Guest service skills

Communication skills

Multi-tasking

Computer skills (Microsoft applications)

Ability to work under pressure

Education

High school diploma or equivalent

Tools

APTUS

Broadview phone system

Job description

1 week ago Be among the first 25 applicants

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 15 facility locations, most recently adding the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club. SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

JOB SUMMARY:
To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.

RESPONSIBILITIES:

1. Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
2. Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc
3. Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
4. Responsible to make absolutely certain that closing procedures are followed each night
5. Towel supply laundered, dried, replenished and monitored
6. Maintain neat and well-stocked work area for efficient desk operation and customer service
7. Assist with courtesy calls and balance due
8. Answers incoming telephone calls and transfer them to the appropriate party
9. Schedule court reservations, private lessons
10. Develop and maintain cooperative work relationships with others
11. Complete daily reports and any special projects as assigned

Knowledge, Skills and Abilities:

1. High school Diploma or equivalent
2. Demonstrated knowledge of SPORTIME programs, services, policies and procedures
3. Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
4. Excellent guest service skills
5. Solid computer skills (Microsoft applications) a MUST
6. Ability to listen to and understand information
7. Ability to communicate verbally and in writing so that others will understand
8. Ability to work under pressure
9. Ability to multi-task
10. Ability to keep information confidential
11. Ability to develop constructive and cooperative working relationships with others and maintaining them over time

Schedule: Full-time, weeknights and weekend availability
Salary: $17 - $19 per hour commensurate with experience
Benefits:

1. Member benefits: Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
2. Health, dental and vision insurance: Full-Time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.
3. 401k Plan with employer match: Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old (matching restrictions apply based on annual salary).

Sportime is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.