Front Desk Attendant

UFC GYM; North Brunswick Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness center is seeking a Front Desk Attendant to provide exceptional customer service to members and guests. This role involves greeting members, managing phone inquiries, and ensuring a positive experience at the front desk. Candidates should possess a friendly demeanor, strong communication skills, and be certified in CPR/AED. Join our team and contribute to delivering the Ultimate Service Promise.

Benefits

Bonus based on performance

Free uniforms

Opportunity for advancement

Training & development

Qualifications

• Minimum qualifications include high school diploma or GED and CPR/AED certification.
• Strong interpersonal and communication skills required.
• Must possess a friendly attitude and customer service focus.

Responsibilities

• Provide superior customer service to members and guests.
• Handle front desk operations, including member check-in and phone inquiries.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer service focus

Interpersonal skills

Communication skills

Positive attitude

Attention to detail

Education

High school diploma or GED

Current CPR/AED certification

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Training & development

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.



ESSENTIAL DUTIES & RESPONSIBILITIES:



Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:



Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification