Front Desk Attendant

Sportime-Clubs,-LLC; Armonk (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Complimentary Sportime membership

401k with employer match

Job summary

SPORTIME Clubs, LLC is seeking a part-time front desk associate to oversee the front desk, assist members and prospects, and greet guests to deliver a 5-star member experience at the club.

You will handle Scheduling, POS, and member check-ins using the APTUS system, answer calls, and coordinate court reservations and private lessons while maintaining a positive client focus.

Qualifications

• High school diploma or equivalent.
• Knowledge of SPORTIME programs, services, policies and procedures.
• Ability to explain lessons, programs, memberships and promotions to members.
• Excellent guest service skills.
• Strong computer skills with Microsoft applications.
• Excellent listening and comprehension.
• Clear verbal and written communication.

Responsibilities

• Greet and assist members and guests to ensure a 5-star experience.
• Use APTUS for scheduling, POS, reconciliations, and member records.
• Handle telephone messages with clarity and timeliness; know Broadview system.
• Ensure nightly closing procedures are followed.
• Manage towel inventory and cleanliness.
• Keep desk area neat and stocked for efficiency.
• Make courtesy calls and manage balances due.
• Answer calls and transfer to appropriate party.
• Schedule court reservations and private lessons.
• Foster cooperative relationships with staff.
• Complete daily reports and special projects as assigned.

Skills

Guest service

Communication

Multi-tasking

Confidentiality

Organization

Microsoft applications

Phone/Reception

Listening

Education

High school Diploma or equivalent

Tools

Broadview phone system

APTUS system

Microsoft Office

Job description

JOB SUMMARY

To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.

RESPONSIBILITIES

• Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
• Responsible to make absolutely certain that closing procedures are followed each night
• Towel supply laundered, dried, replenished and monitored.
• Maintain neat and well-stocked work area for efficient desk operation and customer service
• Assist with courtesy calls and balance due
• Answers incoming telephone calls and transfer them to the appropriate party
• Schedule court reservations, private lessons
• Develop and maintain cooperative work relationships with others
• Complete daily reports and any special projects as assigned

Knowledge, Skills and Abilities

• High school Diploma or equivalent
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures
• Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
• Excellent guest service skills
• Solid computer skills (Microsoft applications) a MUST
• Ability to listen to and understand information
• Ability to communicate verbally and in writing so that others will understand
• Ability to work under pressure
• Ability to multi-task
• Ability to keep information confidential
• Ability to develop constructive and cooperative working relationships with others and maintaining them over time.

COMPENSATION

$18.00 per hour

SCHEDULE

Part-time with weeknight and weekend availability

BENEFITS

• Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
• 401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.