Front Desk Attendant

Sportime | John McEnroe Tennis Academy; New York (NY); On-site; USD 43,200 - 52,800; Full time

Benefits offered by this job

Complimentary Sportime membership

Health, dental, and vision insurance

401k Plan with employer match

Job summary

Sportime | John McEnroe Tennis Academy is seeking a dedicated individual to oversee the front desk operations, assisting members and prospects both in person and over the phone. This full-time role requires excellent customer service skills and the ability to handle various responsibilities effectively.

The position offers a competitive hourly wage of $24.00, along with a range of benefits including health insurance, retirement plans, and complimentary membership access.

Qualifications

• Demonstrated knowledge of SPORTIME programs, services, policies and procedures.
• Ability to explain all lessons, programs, memberships and promotions.
• Ability to develop constructive and cooperative relationships.

Responsibilities

• Establish rapport with all members and guests.
• Competency in all APTUS functions.
• Responsible for following closing procedures.

Skills

Customer service skills

Solid computer skills (Microsoft applications)

Ability to multi-task

Ability to communicate verbally and in writing

Ability to work under pressure

Education

High school diploma or equivalent

Job description

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME’s 20 club locations most recently expanded to include the iconic Port Washington Tennis Academy, now SPORTIME Port Washington. SPORTIME currently offers 192 indoor and outdoor tennis courts and 131 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, pickleball, sports and camp facilities and programs, including the John McEnroe Tennis Academy (JMTA) and SPORTIME Volleyball Club (VBC). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

Location

SPORTIME Randall's Island

Job Summary

To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.

Responsibilities

• Establish and maintain 5 star rapport with all members and guests entering and exiting the club as well as via phone and any other contact
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check‑in, etc
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
• Responsible to make absolutely certain that closing procedures are followed each night
• Towel supply laundered, dried, replenished and monitored
• Maintain neat and well‑stocked work area for efficient desk operation and customer service
• Assist with courtesy calls and balance due
• Answer incoming telephone calls and transfer them to the appropriate party
• Schedule court reservations, private lessons
• Develop and maintain cooperative work relationships with others
• Complete daily reports and any special projects as assigned

Knowledge, Skills and Abilities

• High school Diploma or equivalent
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures
• Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
• Excellent guest service skills
• Solid computer skills (Microsoft applications) a MUST
• Ability to listen to and understand information
• Ability to communicate verbally and in writing so that others will understand
• Ability to work under pressure
• Ability to multi‑task
• Ability to keep information confidential
• Ability to develop constructive and cooperative working relationships with others and maintaining them over time

Schedule

Full‑time, weeknights and weekend availability

Salary

$24.00 per hour commensurate with experience

Benefits

Member benefits – Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.

Health, dental and vision insurance – Full‑time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre‑tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.

401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1,000 hours in such calendar or anniversary year, and are over 21 years old.

Equal Opportunity Employer

Sportime is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.