Front Desk Attendant

Sportime | John McEnroe Tennis Academy; Englewood (NJ); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Sportime membership

401k with employer match

Job summary

Sportime | John McEnroe Tennis Academy is seeking a part-time front desk associate to provide a five-star member experience. You will greet members, assist with inquiries, manage court reservations and lessons, and support daily club operations in a fast-paced environment.

The role requires a high school diploma, excellent guest service skills, and proficiency with MS Office. You will work weeknights and weekends and contribute to a welcoming club atmosphere.

Qualifications

• High school diploma or equivalent required.
• Excellent guest service skills and ability to communicate clearly.
• Solid computer skills with MS Office and basic software.
• Ability to listen, multi-task and work under pressure.
• Maintain confidentiality of member information and transactions.
• Provide friendly, five-star service to members and guests.

Responsibilities

• Greet and assist members and prospects at the front desk.
• Handle phone and in-person inquiries with a professional, helpful tone.
• Manage scheduling and reservations for courts and private lessons.
• Reconcile daily operations and balance due items.
• Ensure closing procedures are followed at night.
• Maintain a clean, organized desk and stocked work area.
• Provide backup for courtesy calls and member communications.
• Develop cooperative relationships with staff and guests.
• Prepare daily reports and assist with projects as needed.

Skills

Guest service

Communication

Multitasking

Confidentiality

Teamwork

Microsoft Office

Education

High school diploma or equivalent

Tools

Broadview phone system

Microsoft Office

Job description

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME’s 20 club locations most recently expanded to include the iconic Port Washington Tennis Academy, now SPORTIME Port Washington. SPORTIME currently offers 192 indoor and outdoor tennis courts and 131 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, pickleball, sports and camp facilities and programs, including the John McEnroe Tennis Academy (JMTA) and SPORTIME Volleyball Club (VBC). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

JOB SUMMARY:

To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.

RESPONSIBILITIES:

• Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
• Responsible to make absolutely certain that closing procedures are followed each night
• Towel supply laundered, dried, replenished and monitored
• Maintain neat and well-stocked work area for efficient desk operation and customer service
• Assist with courtesy calls and balance due
• Answers incoming telephone calls and transfer them to the appropriate party
• Schedule court reservations, private lessons
• Develop and maintain cooperative work relationships with others
• Complete daily reports and any special projects as assigned

Knowledge, Skills and Abilities:

• High school Diploma or equivalent
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures
• Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
• Excellent guest service skills
• Solid computer skills (Microsoft applications) a MUST
• Ability to listen to and understand information
• Ability to communicate verbally and in writing so that others will understand
• Ability to work under pressure
• Ability to multi-task
• Ability to keep information confidential
• Ability to develop constructive and cooperative working relationships with others and maintaining them over time

COMPENSATION:

$18.00 per hour

SCHEDULE:

Part-time, with weeknight and weekend availability.

BENEFITS:

Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.

401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.

Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.

Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.